Privacy Policy

EasyDebt ("we", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our website and services, in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486).

By submitting a form, contacting us via WhatsApp, or continuing to use this website, you acknowledge that you have read and understood this policy.

When you use our free case assessment form or contact us, we may collect:

• Your name;
• Your contact number;
• Case type and approximate amount involved;
• Any description of events you voluntarily provide.

We do not require — and you should not provide — your HKID number, bank account details, or other sensitive personal data via forms.

We may also collect anonymous browsing data (pages visited, device type) via analytics tools when you browse our website.

We use your personal data to:

• Conduct an initial assessment of your case and contact you;
• Provide the filing support services you requested;
• Respond to your enquiries;
• Improve our website and service quality.

Providing your information is voluntary; however, without your name and contact number, we cannot assess your case or contact you.

Information you submit via forms is forwarded to our WhatsApp account through a third-party messaging notification service so we can follow up with you.

We do not sell, rent, or transfer your personal data to third parties for marketing purposes, except:

• With your consent;
• Where necessary to deliver the services you requested; or
• As required or permitted by Hong Kong law.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, after which it will be deleted to the extent reasonably practicable. We take reasonable steps to protect personal data against unauthorised or accidental access, processing, or deletion.

Our website uses Google Tag Manager and related analytics tools to understand how visitors use the site (e.g. which pages are most visited, where WhatsApp buttons are clicked). These tools primarily collect anonymous or aggregated data. You can refuse or delete cookies via your browser settings, though some website functionality may be affected.

Under the Personal Data (Privacy) Ordinance, you have the right to request access to and correction of personal data we hold about you. To make such a request, or if you have any queries about this policy, please contact us via the Contact page or WhatsApp. A reasonable fee may be charged for data access requests.

We may update this Privacy Policy from time to time. Any changes will be published on this page, with the "Last Updated" date at the bottom. We recommend reviewing this page periodically.

For any queries about this Privacy Policy or your personal data, please contact us via the Contact page on this website or via WhatsApp.