Goods Delivered, Payment Not Received?
We Help You Recover What You're Owed.
Goods delivered but the buyer is delaying or refusing payment — or you paid and the seller failed to deliver. For amounts ≤HK$75,000, the Small Claims Tribunal offers a clear path to recovery.
How to Pursue This Type of Claim
How Is a Goods Payment Claim Typically Handled?
Compile Sales Contract and Delivery Records
Gather the purchase order, quotation, delivery note, and any delivery confirmation records. If you supplied a service rather than goods, start with service-fee recovery.
Confirm the Unpaid Amount or Loss
Verify the outstanding payment or loss from non-delivery, confirming it is ≤HK$75,000. If the dispute is about renovation or repair work rather than goods supplied, start with the repair-dispute route.
Send a Written Payment Demand
Issue a written demand and keep all correspondence and demand records.
File with the Small Claims Tribunal
If unresolved, submit a claim clearly detailing the goods and payment dispute.
What Evidence Do You Need for a Goods Payment Claim?
Common items to prepare:
Order / Quotation
Showing the goods, quantity, amount, and delivery terms.
Delivery Note / Receipt Confirmation
Records or client messages confirming the goods were successfully delivered.
Payment Demand Records
WhatsApp or email records showing the buyer's delay or refusal to pay.
Payment Records (if applicable)
If you paid but goods were not received, provide bank transfer or receipt records.
How We Help
How We Help
Case Assessment: We review the transaction details and available evidence to assess your claim.
Evidence Organisation: We help compile the order, delivery records, and demand correspondence.
Filing Support: We assist with the claim form, clearly stating the transaction facts and amount.
Pre-Hearing Preparation: We walk you through the hearing process and what to say, so you feel confident on the day.
If goods quality is disputed, the buyer may claim the goods were not as described. We help you organise your delivery evidence, but the final outcome is determined by the Tribunal based on the facts.
EasyDebt is a filing support consultant, not a law firm, and does not provide legal advice. All content is for general reference only.
Goods Delivered Deserve to Be Paid For
Get a free assessment of your goods payment claim and find out the best approach. No commitment required.