Three Years of Ceiling Leaks, No Compensation — Until We Filed

Background

Our client was a tenant in a residential estate in Sha Tin. Over three years, the ceiling of their flat repeatedly showed water leaks, causing serious mould on the walls and damage to furniture on multiple occasions. The upstairs owner repeatedly promised to fix the issue but never took any real action over those three years.

The losses included: wall renovation quote HK$8,200, damaged furniture HK$6,300, and cleaning costs HK$4,000 — a total of HK$18,500.

How We Helped

After assessing the case, we advised the client to file a claim through the Small Claims Tribunal.

Evidence organisation: We helped the client compile three years of leak photos (with timestamps), an official water leakage investigation report from the Joint Office, furniture damage receipts, and all written communications with the upstairs owner.

Filing support: We assisted in completing the claim form, clearly stating the facts, timeline, and each component of the loss amount.

Pre-hearing preparation: We walked the client through the Tribunal hearing process and helped them rehearse how to present the key facts and respond to likely questions from the Adjudicator.

Outcome

The Adjudicator ruled in the client's favour based on the official inspection report and timestamped evidence. The upstairs owner was ordered to pay HK$18,500 in full.

The client told us: "I never thought a three-year problem could be resolved in under three months. The evidence organisation support made a real difference."

Key Takeaway

For water leakage claims, an official inspection report identifying the source is critical evidence. Even if you have photos, timestamped documentation showing the extent and duration of the problem significantly strengthens your case.